Thabo Mosala

Thabo Mosala is a Senior Lecturer at Wits Business School, University of the Witwatersrand in Johannesburg, South Africa. He is also a Managing Consultant at WrenJos Capital and a Part-time Lecturer at Gordon Institute of Business Science (GIBS).Expertise: Strategic planning, business process improvement, IT strategies

Yahluma: A Sustainable Business Model?

CASE STUDY. In September 2007, Pindiwe Holomisa and Nomaciko Ngoasheng, started Yahluma Solutions Ltd with the intention of building a contact centre in Buffalo City (Eastern Cape), and making use of a Department of Trade and Industry (DTI) incentive to encourage the establishment of business process outsourcing and offshoring (BPO&O) [...]