Managing IT resources in the context of a strategic redeployment : a Hydro-Québec case study

8,00 $50,00 $

CASE STUDY. Faced with the constant pressure from internal customers, who want answers to their problems on increasingly short order, based on the best possible expertise and at the lowest cost, Hydro-Québec’s IT Solutions Department (ITSD) decided to undertake a twofold structural change aimed at: 1) decentralizing the IT specialists to the IT business units; and 2) establishing a horizontal approach to knowledge management, which would allow the now decentralized specialists to maintain and develop their collective expertise remotely.

Pour acheter une License d'enseignement, vous devez vous enregistrer et être approuvé par notre administration.

UGS : 717 Catégories : ,

Description

Abstract

Faced with the constant pressure from internal customers, who want answers to their problems on increasingly short order, based on the best possible expertise and at the lowest cost, Hydro-Québec’s IT Solutions Department (ITSD) decided to undertake a twofold structural change aimed at: 1) decentralizing the IT specialists to the IT business units; and 2) establishing a horizontal approach to knowledge management, which would allow the now decentralized specialists to maintain and develop their collective expertise remotely. This case study is written in three parts: (A) the issue that led ITSD to such a change; (B) the solution chosen; and (C) the implementation of this significant change. Also available in French here.

Three parts-case

  • Part A
  • Part B (included only for Enseignement par professeurs/Distribution Corporative)
  • Part C (included only for Enseignement par professeurs/Distribution Corporative)

Additional information

Teaching notes are available for professors. Contact HEC Montreal Case Centre.

Information complémentaire

Année

Annexe

Éditeur

Format

Industrie

, ,

Institution

Langue

Licence

, ,

Notes pédagogiques

Nombre de pages

, ,

Parution

Taille

, ,

Avis

Il n’y pas encore d’avis.

Soyez le premier à laisser votre avis sur “Managing IT resources in the context of a strategic redeployment : a Hydro-Québec case study”