Managing IT resources in the context of a stratefic redeployment: a hydro-Québec Case Study
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Managing IT resources in the context of a strategic redeployment : a Hydro-Québec case study

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CASE STUDY. Faced with the constant pressure from internal customers, who want answers to their problems on increasingly short order, based on the best possible expertise and at the lowest cost, Hydro-Québec’s IT Solutions Department (ITSD) decided to undertake a twofold structural change aimed at: 1) decentralizing the IT specialists to the IT business units; and 2) establishing a horizontal approach to knowledge management, which would allow the now decentralized specialists to maintain and develop their collective expertise remotely.

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Produit

Abstract

Faced with the constant pressure from internal customers, who want answers to their problems on increasingly short order, based on the best possible expertise and at the lowest cost, Hydro-Québec’s IT Solutions Department (ITSD) decided to undertake a twofold structural change aimed at: 1) decentralizing the IT specialists to the IT business units; and 2) establishing a horizontal approach to knowledge management, which would allow the now decentralized specialists to maintain and develop their collective expertise remotely. This case study is written in three parts: (A) the issue that led ITSD to such a change; (B) the solution chosen; and (C) the implementation of this significant change. Also available in French here.

Three parts-case

  • Part A
  • Part B (included only for Enseignement par professeurs/Distribution Corporative)
  • Part C (included only for Enseignement par professeurs/Distribution Corporative)

Additional information

Teaching notes are available for professors. Contact HEC Montreal Case Centre.

Information complémentaire

Année

2012

Annexe

Oui

Éditeur

Centre de Cas HEC Montréal

Format

PDF

Industrie

Communities of practice, Organizational change, Organizational structure

Institution

HEC Montréal

Langue

Anglais

Licence

Distribution corporative, Enseignement par professeur, Utilisation personnelle

Notes pédagogiques

Oui (pour professeurs)

Nombre de pages

Part A:13, Part B:7, Part C:12

Parution

International Journal of Case Studies in Management (IJCSM)

Taille

Part A: 119 ko, Part B: 120 ko, Part C: 126 ko

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