North American Financial Corporation (NAF) : the MLM project
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North American Financial Corporation (NAF) : the MLM project

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CASE STUDY. Following its acquisition of a competitor, North American Financial finds itself in possession of two incompatible IS applications for the management of its mortgage portfolios. In addition, neither application is capable of handling the combined volume of transactions of the new firm. Faced with these constraints, NAF calls on the manager of its NAF-BP division to head the overhaul of its mortgage management systems. Realizing that he doesn’t have the necessary in-house technical resources to carry out this project, the manager decides to outsource the development of a consolidated system to a third-party vendor that agrees to deliver a solution for a fixed price.

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Produit

Abstract

Following its acquisition of a competitor, North American Financial finds itself in possession of two incompatible IS applications for the management of its mortgage portfolios. In addition, neither application is capable of handling the combined volume of transactions of the new firm. Faced with these constraints, NAF calls on the manager of its NAF-BP division to head the overhaul of its mortgage management systems. Realizing that he doesn’t have the necessary in-house technical resources to carry out this project, the manager decides to outsource the development of a consolidated system to a third-party vendor that agrees to deliver a solution for a fixed price. Once underway, the project is plagued by a series of unexpected incidents that result in catastrophic cost and schedule overruns and lead the firm to review its approach to IT project management. Also available in french here.

Two parts-case

  • Part A
  • Part B (included only for Enseignement par professeur/Distribution corporative)

Additional information

Teaching notes are available for professors. Contact HEC Montreal’s Centre de cas.

Information complémentaire

Année

2010

Annexe

Oui

Éditeur

Centre de Cas HEC Montréal

Format

PDF

Industrie

Governance, Outsourcing, Project recovery

Institution

HEC Montréal

Langue

Anglais

Notes pédagogiques

Oui (pour professeurs)

Nombre de pages

Part A:22, Part B:8

Parution

International Journal of Case Studies in Management (IJCSM)

Licence

Distribution corporative, Enseignement par professeur, Utilisation personnelle

Taille

Part A: 440 ko, Part B: 93 ko

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