Legal Aid Board: Balancing the Scales of Justice

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CASE STUDY. In 1998/1999, the Legal Aid Board had faced closure because of a contingent liability of more than R600 million for legal services delivered by private practitioners to the organisation’s clients.

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Legal Aid Board: Balancing the Scales of Justice: Abstract

Legal Aid Board: Balancing the Scales of Justice is a case study by Tessa Murray.

In 1998/1999, the Legal Aid Board had faced closure because of a contingent liability of more than R600 million for legal services delivered by private practitioners to the organisation’s clients. Since then, through three phases of transformation, under two board chairmen and three chief executive officers, the Board has turned itself around. Now, in 2008, the organisation is ready for its next challenges: improving employee morale, expanding access to justice for all and working with stakeholders to instill confidence in South Africa’s legal system. The challenge for the board is to identify the right approach to taking the organisation into the next phase.

Teaching objectives

To develop understanding of the principles of successful organisational change.

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