Skip to content

The Laudare School: The Quest for Excellence in the Inner-City

50,00 $

CASE STUDY. In early January 2013, Adrian Miller, principal of the Laudare School, situated close to the inner-city in the lower-income suburb of Belmont in Johannesburg, was reading through the results of a recent customer satisfaction survey.

Effacer

Pour acheter une License d'enseignement, vous devez vous enregistrer et être approuvé par notre administration.

Description

The Laudare School: The Quest for Excellence in the Inner-City: Abstract

The Laudare School: The Quest for Excellence in the Inner-City is a case study by Sid Cohn, Ashley Truscott and Amanda Bowen.

In early January 2013, Adrian Miller, principal of the Laudare School, situated close to the inner-city in the lower-income suburb of Belmont in Johannesburg, was reading through the results of a recent customer satisfaction survey. While the feedback from parents and pupils was generally positive, it also highlighted some areas that needed attention, particularly the challenges of running a private school in an inner-city environment. Furthermore, with scarce resources, it was difficult to grow and develop the school into one that offered an excellent educational experience. Miller wondered how he could ensure that the school offered its pupils, teachers, and parents a service that was in line with his vision.

Teaching objectives

This case intends to enable learning about customer service management and the application of principles for successful customer service management.

Informations complémentaires

Année

Éditeur

Format

Industrie

, , ,

Institution

Langue

Nombre de pages

Taille

Licence

,

Numéro centre de cas

Notes pédagogiques

Avis

Il n’y pas encore d’avis.

Soyez le premier à laisser votre avis sur “The Laudare School: The Quest for Excellence in the Inner-City”
Scroll To Top