MP Maintenance: Developing a Marketing Strategy for a Social Enterprise

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CASE STUDY. Students are asked to develop business growth opportunities for MP Maintenance, a social enterprise composed of several micro-businesses.

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MP Maintenance: Developing a Marketing Strategy for a Social Enterprise: Abstract

MP Maintenance: Developing a Marketing Strategy for a Social Enterprise is a case study by Kyleen Myrah, Kerry Rempel and Dean Warner.

MP Maintenance was a social enterprise composed of several micro-businesses (landscaping, window cleaning, pressure washing, graffiti removal, litter pick up, etc.) offering transitional employment to individuals previously living on the streets. Like many budding social enterprises, MP Maintenance needed to carefully balance the organization’s social mission and the financial competitiveness of the services that it offered.

In May 2016, Matt Smedley, executive director and chief executive officer, and David Greaves, general manager, sat together in the company board room awaiting the arrival of the four college students who had agreed to help them develop a marketing strategy. Their common goal was to enable the social enterprise to continue to deliver on its mission – supporting the employees of Mission Possible – while generating an unrestricted flow of revenue. After seven years spent establishing and growing the business, a fresh set of eyes was welcomed.

Teaching objectives

  • Distinguish between a social enterprise and a traditional enterprise.
  • Analyse the internal and external environment of a social enterprise.
  • Determine whether an organization has a sustainable competitive advantage.
  • Identify growth opportunities for a social enterprise.
  • Evaluate growth opportunities for a social enterprise considering the dual objectives of social and financial performance.

Main themes covered

  • Marketing concepts through the lens or perspective of a social enterprise

Concepts & theories related to the case

  • Marketing concepts through the lens or perspective of a social enterprise

Additional information

Teaching notes are available for teachers only. Please contact the HEC Montréal Case Centre.

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