Études de cas en gestion des opérations et de la logistique

Découvrez nos études de cas en gestion des opérations et de la logistique. Les études de cas sont l’œuvre d’auteurs de renommée internationale de HEC Montréal et de Wits Business School.

Offshoring: Where Should KindyBis Make Its Socks?

Offshoring: Where Should KindyBis Make Its Socks?

8,00 $50,00 $

CASE STUDY. This case presents a fictitious firm, KindyBis, which must decide whether or not to engage in offshoring, and if so, how.

Biomethanation of Municipal Waste

Biomethanation of Municipal Waste

8,00 $50,00 $

CASE STUDY. As municipal wastes become more expensive to process, while also producing greenhouse gases (GHG), composting and the biomethanation of organic wastes offer some advantages, notably by reducing the volume of wase in landfills and prodrucing potentially valuable by-products (compost and biogas).

Sailing Rough Seas

Sailing Rough Seas

8,00 $50,00 $

CASE STUDY. This case is designed to demonstrate issues and problems in designing service systems and appropriate service performance measures.

The Municipality of Saint-Hyacinthe: The Purchase of a Public

The Municipality of Saint-Hyacinthe: The Purchase of a Public Address System

8,00 $50,00 $

CASE STUDY. Mr. Chrystian Lemire, Procurement Director for the City of Saint-Hyacinthe, must decide on how to assess the needs for the purchase and installation of a sound system for a public building.

The Municipality of Saint-Hyacinthe: The First Morning

The Municipality of Saint-Hyacinthe: The First Morning

8,00 $50,00 $

CASE STUDY. A newly appointed procurement director receives a phone call from the Director of Public Works requesting Purchase Order numbers so that he can bypass the Procurement Department.

Supply Contracts at SkiRetail

Supply Contracts at SkiRetail

8,00 $50,00 $

CASE STUDY. Skiekz is a firm based in Switzerland that designs, manufactures and distributes high-fashion ski wear to upscale retailers.

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Bolloré Logistics Canada and the Use of Incoterms in International Marine Shipping

8,00 $50,00 $

CASE STUDY. Bolloré Logistics Canada is an international freight forwarder based in Saint-Laurent, Quebec and part of the transportation and logistics division of the Bolloré Group, a conglomerate of French companies headed by Vincent Bolloré.

Tour planning at Cirque du Soleil

Tour planning at Cirque du Soleil

8,00 $50,00 $

CASE STUDY. Louise Murray, Vice-President of Tour Planning and Partnerships at Cirque du Soleil, has been informed that the company has received two unsolicited partnership proposals to present a show in Istanbul, Turkey. Both offers are serious and the projects are potentially interesting.

Boeing : les enjeux d’une chaîne de production mondialisée

Boeing: the challenges of a globalized supply chain

8,00 $50,00 $

CASE STUDY. This three-part case presents the challenges faced by Boeing in redesigning its production system in order to offer a new aircraft in a competitive environment.

GameAccess - service delivery system

GameAccess – service delivery system

8,00 $50,00 $

CASE STUDY. GameAccess is a Canadian pioneer in the online game rental business. It enjoys a membership base of nearly 3,000, with annual revenues of $900,000. GameAccess believes strongly in the philosophy of linear and incremental growth. All its activities and investments are centred on customer acquisition. The company operates with a lean mindset and investments are made on the basis of sound ROI decisions. Abundant attention is paid to customer engagement and constant communications efforts are made in order to gain feedback on existing services as well as to co-create new initiatives. Due emphasis is put on the customer experience and care is taken to ensure that a rich experience is provided. The company’’s largest challenge concerns its mail delivery partner…

Premiere Industries

Premiere Industries

8,00 $50,00 $

CASE STUDY. The case depicts the problems faced by a steel rolling unit regarding production planning in the main, and, to a lesser extent, some of its concomitant processes such as inventory organization and maintenance. It also illustrates the negative effects of uncoordinated production and how these factors contribute to inventory stock piling, resulting in poor performance of the unit. The objective of this case is to elucidate the methods and techniques used in production planning and inventory control in a multi-echelon, multi-product setting…

Eastern Medical Faculty Foundation: The Internal Medicine Call Centre Service

Eastern Medical Faculty Foundation: The Internal Medicine Call Centre Service

8,00 $50,00 $

CASE STUDY. This case is about the management and analysis of a service capacity system in a call centre at a healthcare facility.