Rajesh Kumar Tyagi
CASE STUDY. This case allows students to learn about the newsvendor model and supply contracts concepts.
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CASE STUDY. The objective of this case is to learn sketching of process maps, the main drivers of a service delivery system, namely, service capacity network, service delivery channel and information and customization.
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CASE STUDY. This case is about the management and analysis of a service capacity system in a call centre at a healthcare facility.
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