Rajesh Kumar Tyagi

Supply Contracts at SkiRetail

Supply Contracts at SkiRetail

By / 16 Nov, 2016 /

CASE STUDY. This case allows students to learn about the newsvendor model and supply contracts concepts.

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GameAccess – Service Delivery System

GameAccess – Service Delivery System

By / 2 Jul, 2015 /

CASE STUDY. The objective of this case is to learn sketching of process maps, the main drivers of a service delivery system, namely, service capacity network, service delivery channel and information and customization.

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Eastern Medical Faculty Foundation: The Internal Medicine Call Centre Service

Eastern Medical Faculty Foundation: The Internal Medicine Call Centre Service

By / 2 Jul, 2015 /

CASE STUDY. This case is about the management and analysis of a service capacity system in a call centre at a healthcare facility.

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