Sid Cohn

The Laudare School: The Quest for Excellence in the Inner-City

The Laudare School: The Quest for Excellence in the Inner-City

By / 1 Nov, 2017 /

CASE STUDY. In early January 2013, Adrian Miller, principal of the Laudare School, situated close to the inner-city in the lower-income suburb of Belmont in Johannesburg, was reading through the results of a recent customer satisfaction survey.

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Skoobs: A Bookshop Experience with a Difference

Skoobs: A Bookshop Experience with a Difference

By / 1 Nov, 2017 /

CASE STUDY. When Marisa Torrani took a brief moment to relax in one of the elegant armchairs in her book emporium, Skoobs Theatre of Books, she drank in the scene with satisfaction.

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Redhill High School: Free to Build Excellence

Redhill High School: Free to Build Excellence

By / 5 Apr, 2017 /

CASE STUDY. Mike Russell, principal of the highly academic Redhill High School in the north of Johannesburg, had had a demanding start to his day.

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Tasha's Franchising: Will Service Stand in the Way of Success

Tashas Franchising: Will Service Stand in the Way of Success?

By / 5 Apr, 2017 /

CASE STUDY. It was a Saturday morning in April 2009 at Tashas at Atholl Square: the first Tashas that Natasha Sideris had opened, and her flagship store.

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