Managing IT Resources in the Context of a Strategic Redeployment: A Hydro-Québec Case Study

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CASE STUDY. Faced with the constant pressure from internal customers, who want answers to their problems on increasingly short order, based on the best possible expertise and at the lowest cost, Hydro-Québec’s IT Solutions Department (ITSD) decided to undertake a twofold structural change.

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Managing IT Resources in the Context of a Strategic Redeployment: A Hydro-Québec Case Study: Abstract

Faced with the constant pressure from internal customers, who want answers to their problems on increasingly short order, based on the best possible expertise and at the lowest cost, Hydro-Québec‘s IT Solutions Department (ITSD) decided to undertake a twofold structural change aimed at:

  • Decentralizing the IT specialists to the IT business units
  • Establishing a horizontal approach to knowledge management, which would allow the now decentralized specialists to maintain and develop their collective expertise remotely

This case study is written in three parts: (A) the issue that led ITSD to such a change; (B) the solution chosen; and (C) the implementation of this significant change.

Multi-part case

  • Part A: The Issue
  • Part B: The Solution (included only for Teaching license purchases)
  • Part C: The Implementation (included only for Teaching license purchases)

Additional information

Also available in French.

Teaching notes are available for teachers only. Contact the HEC Montréal Case Centre for more information.

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