North American Financial Corporation (NAF): The MLM Project

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CASE STUDY. Following its acquisition of a competitor, North American Financial finds itself in possession of two incompatible IS applications for the management of its mortgage portfolios.

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North American Financial Corporation (NAF): The MLM Project: Abstract

Following its acquisition of a competitor, North American Financial finds itself in possession of two incompatible IS applications for the management of its mortgage portfolios. In addition, neither application is capable of handling the combined volume of transactions of the new firm. Faced with these constraints, NAF calls on the manager of its NAF-BP division to head the overhaul of its mortgage management systems. Realizing that he doesn’t have the necessary in-house technical resources to carry out this project, the manager decides to outsource the development of a consolidated system to a third-party vendor that agrees to deliver a solution for a fixed price. Once underway, the project is plagued by a series of unexpected incidents that result in catastrophic cost and schedule overruns and lead the firm to review its approach to IT project management.

Multi-part case

  • Part A
  • Part B (included only for Teaching license purchases)

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Also available in French.

Teaching notes are available for teachers only. Contact the HEC Montréal Case Centre for more information.

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