Tamara Johnson: A Crucial Career Step

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CASE STUDY. Taking stock of her managerial skills both vis-à-vis subordinates as well as peers and superiors, and to establish her credibility in an area where she was not a specialist. It also came with its set of challenges related to day-to-day management.

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Tamara Johnson: A Crucial Career Step: Abstract

Tamara Johnson: A Crucial Career Step is a case study by Chantale Mailhot and Anne Mesny.

The case tells the story of Tamara Johnson, a manager in the “health” division of a large multinational company, one of the world’s first manufacturers, distributors and service providers in the field of medical equipment. She joined the company in 2002 as director of customer service, and was promoted, in 2005, to the position of director of distribution. This post represented a crucial stage in her career. It led her to take stock of her managerial skills both vis-à-vis subordinates as well as peers and superiors, and to establish her credibility in an area where she was not a specialist. It also came with its set of challenges related to day-to-day management.

Multi-part case

  • Part A
  • Part B (only available with a Teaching License purchase)

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Also available in French.

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