Mellencorp Canada: A Request to Evaluate an Immediate Supervisor

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CASE STUDY. Ross had summoned Kate to a meeting without telling her what it was about, stating only that it had to remain strictly confidential. He had just asked Kate to evaluate Martin Solten’s performance on a scale of 1 to 10.

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Mellencorp Canada: A Request to Evaluate an Immediate Supervisor: Abstract

Mellencorp Canada: A Request to Evaluate an Immediate Supervisor is a case study by Anne Mesny.

It was the morning of March 8, 2004, and Kate Ness, Customer Service Director at Mellencorp Canada, only had a few seconds to decide how to respond to Ross Pert, the company’s new President. Ross had summoned Kate to a meeting without telling her what it was about, stating only that it had to remain strictly confidential. He had just asked Kate to evaluate Martin Solten’s performance on a scale of 1 to 10. Martin Solten was the Vice-President of Operations and Kate’s immediate supervisor; she had been working for him for the past two years, and not without some difficulty.

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Also available in French.

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